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Enlightened Service – Keeping A Customer For Life!
Service as a discipline appears to be under seige. Airlines charging for a checked bag, and considering charges for carry-ons or using the toilet on board, are all signs of this trend. The race is on...
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When Smart Can Be Really Dumb!
Over the years websites have become really smart. With the use of cookies (the little trackers websites leave behind on your computer), they can track where you came from, how often you have visited,...
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